These Terms of Service (“Agreement”) govern your use of the online counseling services provided by Maryna Zaitseva, Aeschstrasse 4, CH-8834 Schindellegi/Switzerland (“LiveYoung”), including any related websites, applications, or platforms. By using the Service, you agree to be bound by these terms and conditions.
Rules of work in the process of counselling help to maintain and support the comfort and safety of our interaction
SETTING.
- Counselling. If you are facing a difficult life situation, you can contact me for a one-time consultation or short-term counseling (up to 10 meetings). One meeting is usually enough to outline the essence of the issue, analyze the situation, and identify the direction of work to solve the problem, which the client will handle on their own, with my help, or with the involvement of another specialist.
- We conclude an oral counseling contract for 1-5-10-30 sessions. In the process of this work, you will be able to understand yourself and learn how to build your life the way you want it to be. This is a long-term process aimed at your personal change.
What determines the duration and effectiveness of counseling? It depends on your trust in me, your ability to open up, to be honest with yourself and with me during the sessions. On your desire and readiness to change something in your life. The duration of one session is 50 minutes, and the frequency of meetings is once a week.
- If you choose the counseling format, we meet for the first six weeks without interruption if possible. At the first stage of counseling, this is necessary for faster trust building between us and clear work tasks.
- If necessary, I am ready to receive you outside the schedule, if I have such an opportunity and free places in the schedule.
- We set the time of our meetings through our booking system, and this option is saved in the future. It’s convenient: there is no need to additionally agree on the time of the visit, it’s hard to forget or confuse it, and the link to the zoom link is sent automatically. The time of the meeting can be changed within 24 hours if you need it and I have the opportunity.
- It is IMPORTANT to understand that if you are late for the appointed time, our meeting is shortened by the length of your delay. I am unfortunately unable to rearrange my schedule to make up for your late arrival. The reason is that the sessions in my schedule are back-to-back, and I would have to move the rest of the consultations for that day. So please be on time. For the same reasons, please do not arrive earlier than the appointed time.
COOPERATION IN WORK
- I use different methods in my work. Sometimes I ask clients to do a physical exercise as a body therapy, main methods are based on Gestalt, Somatic, ACT, CBT and Art, sometimes I set up small experiments, mindfulness. I choose the method depending on the task we will face in the course of our work together. You have the full right to refuse all of this if you do not like certain work methods or if they are contraindicated for some reason. My main approaches are Gestalt therapy and art therapy. There are no special things that you have to do during our sessions, except for one thing – I expect you to be ready for dialogue. This means that I expect you to be a partner and to be ready to explore with me your inner world, your reactions to various internal and external events, and your feelings about these discussions.
- If you are dissatisfied with the way our work is going, I strongly invite you to share and discuss this with me, as difficulties in work often turn out to be areas of growth hidden at first glance. Deadlock or difficulty in psychotherapeutic work can indicate hidden opportunities that we are not using, that work tasks are not set accurately, or that we have chosen the wrong way to achieve them. In addition, the feeling of a dead end may be part of your internal process, which is also extremely important information for both of us. At this point, you may encounter resistance (to change, to the possibility of experiencing difficult and unpleasant experiences, etc.)
- Sometimes I work in tandem with colleagues from other modalities. There are situations when I ask the client to consult with me so that we can better understand the strategies for further work together.
- Mental counseling sometimes evokes different strong feelings in different people. Feelings can lead us to make various spontaneous decisions. It is important to understand that decisions based on strong feelings may be premature or wrong. Please refrain from making spontaneous decisions in the course of your psychotherapy.
- If you want to end your work with me, please discuss this with me at least one meeting before the end of the work. Spontaneous decisions to end counseling are most often an indication of resistance (see point 8). However, you have the full right to end counseling at any time.
- At the end of mental counseling, you will have a final meeting. This meeting is planned as the last one. We summarise the results of the work, complete unfinished topics, and exchange impressions of the journey. Even if you say that you are going to return to work with me in six months, two years (this often happens), or a quarter of a century, it is recommended that we have a final meeting.
RULES FOR PAYMENT FOR SESSIONS
- Sessions are paid for ex post facto after they have taken place.
- IMPORTANT. Cancellation of the next meeting can be made no later than one day before your time. For example, if our meeting is scheduled for 9:00 a.m. on March 3, you must cancel it no later than 9:00 a.m. on March 2. If you cancel the appointment later than this, it will be charged. This rule ensures your responsibility for being present in our work, as well as the financial security and sustainability of my work schedule.
- If, for some reason, I do not attend our meeting on the appointed day and time, the next meeting is free of charge. It is my responsibility to attend our meetings.
- Once a year, the cost of the session is increased due to inflation and my professional growth. I will inform you about the price increase at least one month in advance.
WORK ONLINE
- According to the rules, online work is no different from face-to-face. However, since you probably live far away, we communicate with you between sessions by mail or messenger. Cancellation and rescheduling of appointments should be done in the same way as described in the Scheduling and Payment Policy sections.
CONFIDENTIALITY
- I guarantee the complete confidentiality of our work. No details of your life will be made known to a third party, regardless of whether you know that person or not.
Exceptions:
- A) Exceptions are situations of professional supervision or intervision, during which I may discuss situations arising in our work with colleagues.
- B) Exceptions are situations where I believe that your condition may seriously threaten your health and/or life or that of someone in your family. In this case, I reserve the right to notify your authorized representative of the need to take appropriate action.
- I work by the USCCI Code of Ethics, and the Ethics Commission (EC) has been operational at the NPA UA